LorenzaHome – Delivery Policy
Last Updated: 25.05.2026
This Delivery Policy applies to all orders placed through LorenzaHome. LorenzaHome; It is an international e-commerce platform offering carpets, rugs, home textiles, decoration and living space products worldwide.
This policy has been prepared taking into account international logistics practices, consumer rights, distance selling principles and global e-commerce standards.
1. General Delivery Terms
1.1 Scope
LorenzaHome can deliver to Europe, America, the Middle East, Asia and other international regions, including Turkey.
Delivery scope; Logistical accessibility may vary depending on customs regulations, carrier service network, and operational suitability.
1.2 Order Confirmation
Orders are processed after payment confirmation.
Additional checks may be applied to some orders due to fraud prevention procedures, additional verification processes, or technical reviews.
1.3 Delivery Partners
Orders are shipped via national and international contracted cargo and logistics companies.
LorenzaHome reserves the right to change carrier companies when deemed necessary.
2. Order Preparation Process
2.1 Preparation Time
Order preparation time may vary depending on the product type.
Average preparation times:
- Standard products: 1–5 business days
- Custom-made products: 7–30 business days
- Handwoven / special collection products: may have varying durations
Public holidays, busy campaign periods, or operational intensity may affect preparation time.
2.2 Custom Made Products
The production process for the following products may proceed according to the order:
- Custom Size carpets
- Personalized products
- Custom-cut products
- Corporate bulk orders
- Collections customized according to customer request
Delivery time for these products may be longer than for standard products.
3. Delivery Times
3.1 Estimated Delivery Time
Delivery times may vary depending on the country, carrier, customs procedures, and logistics volume.
Average delivery times:
- Turkey: 1–7 business daysü
- Europe: 3–14 business days
- America and Canada: 5–20 business days
- Middle East: 5–15 business days
- Other international regions: 7–30 business days
The stated times are estimates and are not guaranteed.
3.2 Delays
Delivery delays may occur in the following situations:
- Official institution processes Weather conditions Busy periods Carrier company operations Zipline data-section-id="z1pnsp" data-start="2605" data-end="2624">Force majeure
- Global logistics crises
LorenzaHome cannot be held directly responsible for such delays.
4. Shipping and Delivery Process
4.1 Shipping Tracking Tracking numbers may be provided to customers for eligible orders. It may take time for tracking information to be reflected in the system depending on the carrier company. 4.2 Delivery Address The customer should check that the delivery address is complete and correct. It is a burden.Possible consequences due to incomplete or incorrect addresses:
- Delivery delays
- Additional shipping charges
- Lost shipments
- Resending costs
may be the customer's responsibility.
4.3 Inspection at Delivery
It is recommended that the customer inspect the package at delivery.
It is recommended to draw up a report with the delivery person in the following cases:
- Damaged parcel
- Opened package
- Wet packaging
- Crushed product box
- Missing product
5. International Shipments
5.1 Customs and Taxes Potential obligations for international orders: Customs duties Import charges Import charges data-start="3626" data-end="3644">Local taxesmay be the responsibility of the customer.
5.2 Local Regulations
The customer, It is obliged to act in accordance with the import regulations of its own country.
LorenzaHome cannot be held responsible for orders that cannot be delivered due to local regulations.
6. Undeliverable Orders
Orders may not be delivered in the following cases:
- Incorrect address information
- Recipient not found at the address
- Customs refusal
- Delivery
- Local carrier access problems
May occur in these situations:
- Return logistics fees
- Storage costs
- Resending Fees
- Customs expenses
May be passed on to the customer.
7. Damaged or Incomplete Deliveries
7.1 Notification Period Notifications of damaged, incomplete, or incorrect products must be submitted no later than [date] after delivery. It must be done within 48 hours.7.2 Documents That May Be Requested
The following documents may be requested during the review process:
- Product photos
- Packaging images
- Shipping label photo
- Video recording
- Damage description
7.3 Inspection Process
LorenzaHome will take the necessary steps; in these situations:
- Technical inspection can be carried out
- Process with the carrier company Can proceed
- Can request additional documents
- Can initiate compensation process
- Can reject the request
8. Force Majeure
LorenzaHome may temporarily suspend its delivery obligations in the following situations:
- Natural disasters
- War
- Pandemic
- Cyber attacks
- Energy outages
- Strike
- Official decisions
- Global logistics crises
Delays that may occur in these situations LorenzaHome cannot be held responsible.
9. Limitation of Liability
LorenzaHome;
- From operational delays of carrier companies,
- From customs processes,
- From local delivery problems,
- Cannot be held directly responsible for indirect commercial losses,
- and third-party service disruptions
cannot be held directly responsible.
10. Contact Information
You can contact us regarding delivery processes:
- Company: LorenzaHome
- Website: LorenzaHome
- Email: support@lorenzahome.com
- Customer Service: Live Support
