LorenzaHome – Personal Data Protection and Privacy Policy

Last Update Date: 07.05.2026

This Personal Data Protection and Privacy Policy ("Policy") regulates the procedures and principles regarding the processing of personal data within the scope of the website, mobile applications, digital platforms and all related services operated by LorenzaHome ("LorenzaHome", "Company", "Data Controller").

LorenzaHome attaches importance to the privacy and security of its users' personal data; and aims to act in accordance with the legislation of the Republic of Turkey, the European Union General Data Protection Regulation (GDPR), international data protection principles and other applicable data security regulations.

All users using the site are deemed to have read, understood and accepted this policy.

1. Data Controller Information

Company Title: LorenzaHome
Website: LorenzaHome
Email: [privacy@LorenzaHome.com]
Support Email: [destek@LorenzaHome.com]
Address: [company address]
Phone: [phone number]

2. Scope of the Policy

This policy covers the following platforms:

• Website
• Mobile applications
• Customer support systems
• Social media platforms
• Marketing systems
• Email communications
• Advertising and analytics tools
• Third Party Integrations
• International e-commerce operations

3. Personal Data Collected

LorenzaHome may collect, process and store the following personal data:

3.1 Identity Information

• First and Last Name
• Company Name
• Tax Information
• Billing Information
• User Account Information

3.2 Contact Information

• Phone Number
• Email address
• Delivery address
• Billing address

3.3 Order and Transaction Information

• Order history
• Purchased Products
• Cart Information
• Payment Transaction Records
• Shipping and Delivery Data
• Return and Cancellation Records

3.4 Technical Data

• IP address
• Browser information
• Device model
• Operating system
• Cerez data
• Session information
• Log records
• Location data
• Traffic analysis information

3.5 Marketing Data

• Campaign preferences
• Favorite products
• Click behaviors
• Ad interactions
• User habits

3.6 Customer Service Data

• Support requests
• Live support conversations
• Call logs
• Complaint records
• Feedback

4. Purposes of Processing Personal Data

Personal data may be processed for the following purposes:

• Execution of order processes
• Completion of payment transactions
• Delivery organization
• Management of return and cancellation processes
• Providing customer support
• Account management
• User verification processes
• Fraud prevention processes
• Security controls
• Fulfillment of legal obligations
• Accounting and financial operations
• Marketing and advertising activities
• Improving User Experience
• Site Performance Analysis
• Statistical Analyses
• Campaign and Promotion Processes
• International Logistics Operations

5. Legal Grounds for Processing Personal Data

Personal data may be processed based on the following legal grounds:

• Explicit consent
• Establishment or performance of a contract
• Fulfillment of legal obligations
• Protection of legitimate interests
• Establishment, exercise or protection of legal rights
• Fulfillment of official institution requests

6. Payment Security

6.1. Payment transactions are processed through licensed third-party payment institutions.

• SSL/TLS encryption
• PCI-DSS standards
• Security authentication systems
• Fraud prevention mechanisms

available.

7. Cookies

Cookie technologies may be used on the LorenzaHome website.

7.1 Types of Cookies Used

• Mandatory Cookies
• Performance Cookies
• Analytical cookies
• Advertising cookies
• Marketing cookies
• Session cookies
• çüthirdü Cookies by the party

7.2 Purposes of Cookie Usage

• Management of user sessions
• Shopping cart transactions
• Site performance Measurement
• Ad Optimization
• Improving User Experience
• Traffic Analysis
• Security Controls

Users can use cookies through browser settings You can manage or disable it.

8. Third Service Providers

LorenzaHome may share data with the following service providers:

• Shipping companies
• Payment institutions
• Banks
• Marketing Tools
• Advertising platforms
• Analytics service providers
• ERP/CRM systems
• Cloud infrastructure providers
• Technical support services
• Legal consulting firms

These shares are only made to the extent necessary.

9. International Data Transfer

Because LorenzaHome provides services on a global scale, personal data:

• European Union
• United States of America
• United Kingdom
• Central East
• Asia and other regions

can be transferred to servers or service providers.

Appropriate technical and administrative security measures are attempted to be implemented in international data transfers.

10. Data Retention Period

Personal data:

• Legal obligations
• Accounting record periods
• Tax obligations
• Commercial requirements
• Risks of legal disputes

Can be stored for the necessary period, taking into account.

Data whose storage period has expired may be deleted, anonymized or destroyed.

11. User Rights

Users may have the following rights under applicable legislation:

• To learn whether personal data is being processed
• To request access to processed data
• To request correction of incomplete or incorrect data
• Request deletion of data
• Object to processing activities
• Request data portability
• Withdraw explicit consent
• Object to automated decision-making processes etme

Applications can be submitted in writing or via registered communication methods.

12. Data Security

LorenzaHome strives to take appropriate technical and administrative measures to protect personal data.

In this context:

• SSL security
• Firewalls
• Encryption systems
• Authorization control mechanisms
• Log recording systems
• Server security
• Anti-fraud systems
• Access restrictions

available.

However, due to the nature of internet infrastructure, no system is 100% secure.

13. Marketing and Commercial Electronic Messages

Subject to user consent:

• Campaign emails
• SMS notifications
• Discount announcements
• Advertisements Contents
• Remarketing activities

can be sent.

Users can revoke their commercial communication permissions at any time.

14. Children's Privacy

LorenzaHome services are not intended for individuals under 18 years of age.

It is not intentionally intended to collect personal data from children.

15. Social Media and Third-Party Links

The website uses third-party links It may include redirection to other platforms.

LorenzaHome is not responsible for the data processing activities of these platforms.

Users are advised to review the privacy policies of the relevant platforms.

16. Automated Decision Making and Fraud Controls

Automated systems can be used for order security.

Orders may be reviewed in the following situations:

• Suspicious payment transactions
• Chargeback risk
• IP incompatibility
• Multiple failed payment attempts
• Risky country/region identification
• Suspicion of fraud

LorenzaHome may use the necessary We reserve the right to cancel orders or request additional verification in certain situations.

17. Legal Obligations

• Court orders
• Requests from the prosecutor's office
• Requests from law enforcement
• Tax Audits
• Legal Obligations

18. Policy Updates

LorenzaHome reserves the right to update this policy as it deems necessary; We reserve the right to update from time to time.

The current policy enters into force on the date it is published on the website.

19. Contact Us

You can contact us for all your requests regarding your personal data:

LorenzaHome
Website: LorenzaHome
Email: [privacy@LorenzaHome.com]
support@LorenzaHome.com]
Phone: [phone number]
Address: [company address]